Module 1 - Introduction – 2 hrs
This module will give the student the basic knowledge and understanding of why and how human factors have an effect on aerospace maintenance.

Module 2 – Error Classification and Models – 2 hrs
An overview of common error causation models will be presented to set a foundation for the remainder of the course.  Discussion will also cover how human factors and communications have roles in maintenance decision making, and how those roles can lead to errors.

Module 3 – Maintenance Tasks – 4 hrs
This module provides an overview of various maintenance tasks and how various human factors can affect or influence those tasks and the errors that result.  Previews of the later case studies (as appropriate) will be used to provide real-world examples.

Module 4 – Individual Factors – 8 hrs
This module conveys human factor issues that specifically relate to the individual.  Specific human limitations such as eyesight, hearing, visual-processing, and perception will be discussed as they relate to common errors.  Other indirect factors, such as memory, stress, motivation, and fatigue, and their role in errors will be discussed as well.

Module 5 – Team Factors - 8 hrs
This module gives the students insight into how their individual actions have an effect on the working team, both at a local as well as organizational level.  From work logging and recording, procedures differences, peer pressure, workload and work shifts, to distractions and interruptions – team roles and responsibilities and their part in error avoidance will be covered.

Module 6 – Organizational Factors - 8 hrs
This module will examine errors and their causes from the company or organization perspective.  Some examples include error reporting policies, working environment – including light, noise, and fumes, as well as established procedures and access to documentation.

Module 7 – Leadership & Communications - 4 hrs
This module is designed for team leads, inspectors, quality assurance personnel and management, and is designed to highlight various issues that can cause or prevent errors from the top down.  Topics include shift changes, dissemination of information, barriers to communication, responsibility, disciplinary actions, and cultural differences.

Module 8 – Safety Management - 4 hrs
This last module will close the course by relating back to earlier examples and demonstrating the cause and effect or actions, the chain of error propagation, error investigation and actions to address problems.